We ask that you please provide at least 24 hours’ notice for all cancellations and rescheduling of appointments. Cancellation of appointments or failure to attend may attract a cancellation fee as follows:

• Payment of 100% of the fee if less than 24 hours’ notice provided

It is not our aim to make profits from cancellation fees, rather to make sure those appointment times are kept available for others who need them, and in order that you respect your dietitian’s time. We do appreciate that, in some circumstances, short notice may occasionally be unavoidable, and discretion will be exercised in such cases.